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Mobile World Leeds – Returns & Refunds Policy

This policy applies to consumer purchases made from Mobile World Leeds, whether bought online or in store. Nothing in this policy affects your statutory rights under UK consumer law.

Faulty, damaged, not as described or not fit for purpose

Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged, not as described or does not do what it should, please contact us as soon as possible. Where the legal short-term right to reject applies, you may be entitled to reject the goods and receive a refund within 30 days. After that period, you may normally be entitled to a repair or replacement and, where the legal requirements are met, a price reduction or final right to reject.

If a fault is identified within the first 6 months, the law generally treats the fault as having been present when the goods were supplied unless we can show otherwise. After 6 months, you may be asked to show that the fault was present when the goods were supplied. Legal claims for faulty goods may remain available for up to 6 years in England and Wales.

Online purchases – change of mind

For most goods purchased online, by phone or other distance-selling methods, you may cancel without giving a reason within 14 days after the day you receive the goods. After telling us you wish to cancel, you then have a further 14 days to return the goods.

For a valid distance-sale cancellation, we will refund the amount paid for the goods and the cost of our standard delivery option. Any additional cost for a premium delivery service is not refundable beyond the cost of standard delivery. Refunds are normally made within 14 days after we receive the returned goods, or after you provide evidence that you have sent them back, where the law allows.

You may inspect goods as you would in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods and this reduces their value, we may make a deduction from the refund where permitted by law.

In-store purchases – change of mind

For goods bought in store, there is no automatic legal right to a refund simply because you have changed your mind. This does not affect your rights where goods are faulty, not as described or not fit for purpose. Any additional goodwill exchange or refund we offer is separate from your statutory rights.

Return costs

If goods are faulty and you have a legal right to a repair, replacement or other remedy, we will bear the necessary reasonable return or postage costs where required by law. For an online change-of-mind return, you may be responsible for the direct cost of returning the goods where you were informed of this before purchase.

Proof of purchase

We may ask for proof that the item was purchased from Mobile World Leeds. This can include a receipt, order confirmation, bank or card statement, or other reasonable evidence of purchase.

Phones, tablets and other data-storing devices

Before returning a device, please back up any information you wish to keep, sign out of personal accounts, remove SIM and memory cards, disable device-locking services such as Find My iPhone or equivalent, and erase personal data where possible. This operational requirement does not reduce your statutory rights.

Exceptions

Some goods are excluded from the statutory 14-day distance-selling cancellation right, including certain personalised goods, unsealed computer software and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. These exceptions do not remove your rights where goods are faulty.

Warranties

Any manufacturer or retailer warranty is in addition to, and does not replace, your statutory consumer rights.

How to request a return

Please contact Mobile World Leeds with your order details or proof of purchase and the reason for the return. We will explain the next steps and, where applicable, arrange the appropriate refund, repair or replacement.